Refund policy

At Khattami, the quality, purity, and safety of our fragrances are of utmost importance.
For this reason, and in accordance with cosmetic safety standards, all fragrance sales are considered final and non-returnable.

Hygiene and Safety Standards
Fragrances are classified as personal care items. Once a product has been shipped or opened, it cannot be resold or reintroduced into our inventory due to strict hygiene and contamination control policies. This ensures that every bottle delivered to our customers remains in its original, untouched condition, as it was crafted and sealed at our facility. We maintain this policy to preserve the integrity, authenticity, and safety of every Khattami creation.

Damages and Delivery Issues
Every order undergoes a detailed inspection and secure packaging process before dispatch. In the unlikely event that your item arrives damaged, defective, or incorrect, please contact our support team immediately upon receipt. Our team will assess the issue and arrange for an appropriate resolution, which may include a replacement or partial refund depending on the circumstances.

For all inquiries or assistance, please contact us at care@khattami.com or WhatsApp us at +92 321 2508227

At Khattami, every detail matters, from creation to delivery; your satisfaction is our highest priority.